Questions about an order, a deposit or your account? Our support team works around the clock by email, so you are never waiting for the market to open to get an answer.
Profile → Support
Sign in and raise a ticket linked to your account
A few details up front save a round of back-and-forth.
Write from the email address registered to your TradesX account
Add your account number and, for trades, the ticket or order ID
For payments, include the method, amount and transaction reference
Never send your password or 2FA codes — we will never ask for them
Email support is staffed 24/7